How We Handle Your Data

Information We Collect

When you place an order, create an account, or contact us through the site, we collect the information you provide directly. This includes your name, email address, phone number, shipping address, and the contents of any message you send us.

We also automatically collect technical data such as your browser type, device information, IP address, and pages you visit. This helps us understand how the site is used and improve your experience.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze site traffic. Analytics tools help us see which pages are most useful and where visitors encounter issues. You can disable cookies in your browser settings, though some features may not work as intended.

How We Use Your Information

Your data is used to process orders, respond to inquiries, send order updates, and provide customer support. With your consent, we may send occasional emails about new products or conservation projects. We do not sell your personal information to third parties.

We share data only with service providers who help us operate the site, such as hosting providers, email services, and payment processors. These partners are contractually obligated to protect your information and use it only for the services they provide.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Order records are retained for accounting and warranty purposes. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

You have the right to access the personal data we hold about you, request corrections, ask for deletion, or request a copy of your data in a portable format. You may also withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below. We respond to all verified requests within 30 days. Depending on your location, laws such as GDPR or CCPA may provide additional rights.

No Misleading Claims

We are committed to honest communication. We do not make false claims about product performance, fabricate endorsements, or create fake urgency. Product descriptions reflect real testing and user feedback. If you believe any content on this site is misleading, please contact us so we can address it.